Fair rules for custom work
Refund Policy
Effective September 18, 2026
Before production begins
You may request a full refund before we begin strategy, copy or creative production for your order.
After generation begins
Because the campaign is generated from your approved information, payments are generally non-refundable once generation begins. If we cannot deliver the purchased campaign or materially fail to provide the described package, contact us and we will correct the issue, complete the work or provide an appropriate refund.
Corrections
If a delivered file does not match the brief or purchased package, contact us so we can correct it. An offer, concept, service, platform package or creative direction beyond what the selected package includes is a new campaign and may require another order.
Customer delays
Orders delayed by missing assets, unanswered questions or unapproved claims are not considered undelivered. If we receive no response for 30 days, the order may be closed and any later restart may require a new production schedule.
Duplicate or incorrect charges
We will promptly investigate duplicate charges or payment errors. Submit the request by replying to your Stripe receipt or campaign-delivery email and include the business name used on the order.
Processing
Approved refunds are returned to the original payment method. Bank and card processing times are controlled by the payment provider.